Help desk specialist - German language

Department: Services

Location: 4. Beograd

We are looking for a Help Desk Specialist with knowledge of German language and exceptional customer service skills to provide quality technical support. If you like working in a dynamic, multilingual environment and you have ability to absorb and retain information quickly as well as to present ideas in user-friendly language, then you are the one we are looking for!

We are offering:

• Career and skills development opportunities and trainings
• An international and diverse work atmosphere
• A competitive salary packages
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• Casual workplace environment
• 40-hour work week

We are looking for:

• Fluency in speaking and writing of German language
• High school diploma
• Knowledge of Windows OS
• Analytical and problem-solving abilities
• Exceptional customer service orientation and team spirit

Preferred qualifications:

• Knowledge of English language
• Technical degree in Computer science or higher level of IT knowledge
• Experience in some of the following fields: General IT HW/SW installation and maintenance, MS OS installation, connection equipment and networking, web environment or similar
• Ability to troubleshoot hardware and software issues

Duties and responsibilities:

• Talking customers through basic problem-solving processes
• Ensuring that customer faults are being worked in a manner that will result in the achievement of customer Service Level Agreement's and customer satisfaction
• Troubleshooting undocumented problems
• Allocating workload, assisting new employees and providing feedback for improvement
• Understanding the end to end processes that underpin quality customer service
• Conducting service audits