Delivery Support Associate - German language

Location: 1. Rad od kuće

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office.

In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.

What are we looking for?

• German and English language: Advanced level of knowledge
• Customer oriented: Our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience, every time.
• Team player: Work with a diverse team of fellow Support Associates!
• Communication: Fluidly and fluently communicate with our courier partners, customers, and merchants and adjust your tone to your audience.
• Personal Touch: We’re not afraid to play up the playfulness in our interactions, so creativity is a must!
• Tech-savvy: meaning quick with computers!

What you'll be doing?

• Handling customer and courier support together with the team in shifts.
• Developing our support function together with the team.
• Helping with other things that pop up, like providing support for our restaurant partners.

We are offering:

• Career and skills development opportunities and training
• An international and diverse work atmosphere
• A competitive salary packages
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• Remote work
• Part-Time and Full-Time employment opportunity
• Paid training

There is no need for previous experience, as long as you are ready to learn and have fun during that process!