Banquet Coordinator

Come join the lively, spirited family of MAMA Shelter! Founded in 2008 by Serge Trigano and his sons Benjamin and Jérémie, MAMA is a place for people of all ages, countries, cultures and ethnic backgrounds to come, gather and connect. Be a part of the magic that is MAMA! We are currently looking for people who possess drive, charisma and warmth to join our team.

We are currently looking for Banquet Coordinator who possess drive, charisma and warmth to join our team. As a part of the MAMA family, we want you to bring your unique essence to MAMA and give our guests an individualized, personal experience beyond the hospitality norm.

Job Description

The Banquet Coordinator for Mama Shelter BELGRADE is responsible to offer all assistance possible to guests, efficient and flexible service consistent with Mama Standards, Policies & Procedures in order to maximize guest satisfaction. Also is responsible to direct, oversee and plan events and activities of the hotel, while reporting to the F&B Manager and Director of Sales.

Essential Duties and Responsibilities

• Responsible for assisting to F&B sectors with the daily operations of all scheduled banquet events.
  
• Inspect all rooms prior to the function to ensure they are set according to the BEO and special guests’ requests.
  
• Responsible for maintaining inventory of all banquet supplies
  
• Responsible for coordinating the delivery of all food and beverage for functions held in the MAMA
  
• Complete weekly events schedules. Schedule staff as necessary to ensure adequate and consistent levels of service.
  
• Keeps close contacts and coordinates on a daily basis with Sales, F&B, Front desk and all the others concerned.
  
• Deal effectively with both guests and workplace colleagues from different departments in a polite manner.
  
• Establishes, maintains and expands the customer base.
  
• Prospects new customers and creates customer loyalty by ensuring their satisfaction.Boosts awareness of Mama Shelter in BELGRADE and on the market, be present during the main local events.
• In charge of welcoming celebrities, VIPs and key accounts representatives.
  
• Collects customer feedback and guest survey.
  
• Maintains accurate records of all pricing, sales and activity reports.
  

Skills/Qualifications

• Previous experience in supervising/managing in a high volume hotel or restaurant.
  
• Minimum 3 years of hotel banquet experience
  
• Must possess excellent oral and written communication skills and good knowledge of English language. Additional language proficiency is a plus.
  
• Good computer skills.
• Ability to anticipate needs and wants of guests while balancing business needs of the Company.
• Formal education: minimum high school diploma.
  
• Good understanding of products
  
• understanding of health and security standards
  

Soft/Interpersonal skills

• Works great in a team
  
• Good communication and people skills
• Listens, is available and polite
• Highly responsible & reliable
  
• Well organised, meticulous and responsive
• Calm and able to manage stress
• Able to work to tight deadlines
  
• Creative and independent in managing tasks
  

What we offer:

• Regular, safe and good salary
  
• Month card/ticket for transportation
• Work registration and full-time work contract
• Work in a positive and dynamic atmosphere
  
• Possibility of promotion and improvement
  
• Additional benefits for permanent employees
  

We need you to be passionate about your job, outgoing, to love working with people and appreciate your team the most. You are prepared to work in a creative and dynamic environment for flexible work hours including evenings and weekends because you want to be there for the guests.

Apply by email jobs.belgrade@mamashelter.com with your resume.