Note: Job location is in United Arab Emirates (NOT remote work)

Must be proficient in English, please send CV in English


  • A Bachelor's/Master's degree graduate in Information Technology, Computers, Electronics Engineering or related field

Preferably with work experience in the following (please include them in your CV with years of experience):

  • Network Operations Center (NOC) and/or Security Operations Center (SOC):
  • Incident & Request Ticketing System (ITSM Solution) - BMC Remedy, SmartIT & MyIT
  • Knowledge Management - Upland RightAnswers
  • Document Management - Microsoft Sharepoint
  • CMDB - BMC Remedy, SmartIT
  • End User Machines - Lenovo Laptops, Desktops, Workstations, XenDesktop Virtual Desktops - Windows 10
  • Red Hat / Windows
  • Monitoring - BMC Truesight, Grafana, Splunk, Kibana
  • Scheduling - Control-M and Powershell Scripts
  • Terminal Emulators - Mobile Xterm, Putty
  • Databases - SQL Plus, SQL Developer, SQL Server
  • Platform Virtualisation - VMware
  • Cloud - Azure
  • Scripting/Automation - Python, PowerShell Scripting, Linux Bash Shell
  • Source Control - Git, TFS


  • Monitoring and alerting, support and some deployment services of the technology production environment, ensuring the availability and stability of the IT production environment and adhering to processes and procedures.
  • Monitoring and alerting of Technologies including networks, storage, cloud services, virtualization, servers and OS, databases, middleware and business applications
  • Perform 1st level support duties including incident resolution and escalation to 2nd level support
  • Perform predefined and ad-hoc tasks based on instructions from staff
  • Update the existing knowledge base
  • Troubleshooting and supporting the investigation of incidents, documenting technical issues, solutions and support information
  • Operating best practices for BAU (Infrastructure/Applications)
  • Performing "ready-for-business" checks of business applications and monitoring and support of batch jobs
  • Acting as gatekeepers to the production environment and raising risks when appropriate
  • Other information to be discussed during the interviews if you are selected for the next round

Ujedinjeni Arapski Emirati - Svi gradovi

Pozicije posla

Technology operations (techops) support   1

  • IT
  • Elektrotehnika
  • Fakultet