• University or College degree
  • At least 3 years of relevant working experience
  • Previous experience in customer service is a must
  • High level of proficiency in English
  • Strong computer skills, advanced knowledge of MS Excel
  • Experience with CRM is an advantage

Main responsibilities:

  • Analysis and monitoring of the entire Contact Centre campaign processes
  • Provide technical QA support on custom programs and executions
  • Generating and reviewing daily/weekly campaign reports to track performance against targets
  • Monitor campaign delivery via supporting Contact Centre and serving systems for quality assurance/quality control and to ensure campaigns are running as agreed
  • Monitor performance of campaigns against current targets and provide recommendations as to how to maximize the ROI
  • Conduct real-time analysis of campaign workflow behaviour to drive optimizations in current and future campaigns
  • Focusing on KPI’s achievements and preparation of periodic KPI reports
  • Support CRM activities, making sure they are aligned with business requirements
  • Manage delivery and campaign pacing and identify when to escalate issues
  • Cultivate positive business relationships with all team members and assist them according to business needs
  • Managing agents working time and plan activities accordingly
  • Closely collaborates with CCC Management team in order to improve existing workforce and campaign procedures, daily results and KPI statistics

Candidate’s profile:

  • Excellent communication skills (both written and oral)
  • Independent and able to deal with different priorities at the same time
  • Strong result and customer orientation
  • Strong problem solving and analytical skills

Our client offers excellent working conditions in a dynamic company with personal development opportunities

Only short listed candidates will be contacted.

Deadline for applications: 28.09.2017.


Pozicije posla

Performance and Campaign Specialist   1

  • Ekonomija i menadžment
  • Marketing i PR
  • Fakultet