Performance and Campaign Specialist

Requirements:

• University or College degree
• At least 3 years of relevant working experience
• Previous experience in customer service is a must
• High level of proficiency in English
• Strong computer skills, advanced knowledge of MS Excel
• Experience with CRM is an advantage

Main responsibilities:

• Analysis and monitoring of the entire Contact Centre campaign processes
• Provide technical QA support on custom programs and executions
• Generating and reviewing daily/weekly campaign reports to track performance against targets
• Monitor campaign delivery via supporting Contact Centre and serving systems for quality assurance/quality control and to ensure campaigns are running as agreed
• Monitor performance of campaigns against current targets and provide recommendations as to how to maximize the ROI
• Conduct real-time analysis of campaign workflow behaviour to drive optimizations in current and future campaigns
• Focusing on KPI’s achievements and preparation of periodic KPI reports
• Support CRM activities, making sure they are aligned with business requirements
• Manage delivery and campaign pacing and identify when to escalate issues
• Cultivate positive business relationships with all team members and assist them according to business needs
• Managing agents working time and plan activities accordingly
• Closely collaborates with CCC Management team in order to improve existing workforce and campaign procedures, daily results and KPI statistics

Candidate’s profile:

• Excellent communication skills (both written and oral)
• Independent and able to deal with different priorities at the same time
• Strong result and customer orientation
• Strong problem solving and analytical skills

Our client offers excellent working conditions in a dynamic company with personal development opportunities

Only short listed candidates will be contacted.

Deadline for applications: 28.09.2017.