Junior Trainer (m/ž)

Join us as a Junior Trainer!

Your main responsibilities would include:

• Preparation, organization, and conduct of training sessions for new agents in the customer center
• Preparation, organization, and conduct of training sessions (for large and small devices, devices connected and used via mobile application, soft skills, CRM system, soft phone system, procedures) for both new and experienced agents in the customer center
• Preparation, organization, and conduct of "refreshment" training as well as coaching sessions
• Monitoring and evaluation of candidates who start training
• Preparation of reports, reporting on conducted training sessions, sessions with agents, lead agents and team leaders
• Attendance at meetings with the Client and obtaining required training and information
• Preparation and design of training manuals
• Building weekly, monthly, and annual training plans
• Analysis and continuous improvement of the performance and results (quality and objectives) achieved by agents on an individual and team level
• Collaboration in preparing the annual training plan, in cooperation with the sectors involved in it
• Ensuring compliance with the training processes defined by the company, in accordance with the specified procedures and client values

What's in it for YOU?

• Opportunity for further development through training and development programs
• Weekends off
• Working hours are 09-17h
• Train the trainer program that would help you shine in this position
• Opportunities for career development in an international company
• Experience of working directly with client and other team members

What are we looking for:

• Excellent knowledge of the English language
• You are able to work from Belgrade at least 50% of the time
• Knowledge of German/French/Italian/Spanish/Polish would be considered an advantage
• Outstanding performance in previous work
• Possession of communication and organizational skills
• Orientation towards teamwork and knowledge sharing
• High level of organization, independence in work, and recognition of priorities

What is life at Transcom like?

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.