Customer service representative (german language)

YOUR TASKS

• Create and manage CRM tickets, ensuring accurate recording of customer requests and internal tasks.
• Process and document product returns in the ERP system, coordinating all necessary steps
• Verify and validate prices for project returns to ensure accurate and timely billing.
• Plan, schedule, and coordinate pickups with the logistics partner Planzer at customer locations.
• Actively collaborate with other teams and colleagues to improve processes and provide high-quality customer support.
• Report and document product defects for Quality Assurance.

YOUR PROFILE

• Accuracy and a systematic approach to handling data and documentation.
• Good knowledge of CRM systems and administrative processes.
• Ability to coordinate logistics processes.
• Strong communication skills.
• Fluent in English and German.

WHAT WE OFFER

• An innovative company in a dynamic environment, where quality and knowledge are combined
  
• Flexible working hours
• Strong collaboration with Switzerland
• Helpful and friendly teammates

Prijave slati na email:

hr.srb@regent.rs