Customer Support Agent (Service Support) - Danish language

Job Description

This is a remote position.

Silver Bell Group is a dynamic fast-expanding outsourcing company where recruitment is an operational driver and not just a support function. We support 50+ international clients across different industries by building, managing and leading teams for them.

We are currently hiring a Customer Support Agent – Service Support (Danish language) for our client in the hospitality industry, to manage guest and homeowner queries before arrival, during stay, and post-departure. This is a voice-based role requiring strong problem-solving skills and the ability to handle complaints professionally.

Key Responsibilities:

• Handle check-in and pre-arrival queries
• Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, meter readings, damages)
• Manage post-stay concerns (extra charges, refunds, consumption costs, double payments, security deposit issues)
• Coordinate with internal teams and homeowners for timely issue resolution
• Handle escalations calmly while protecting brand reputation and guest trust
• Maintain accurate documentation of all interactions

Candidate Profile:

• Strong communication and conflict resolution skills
• Fluency in Danish (advanced level) is mandatory
• Calm and solution-oriented under pressure
• Experience in customer service or hospitality preferred
• Ability to manage complaints with empathy and professionalism

Working Hours:

• Shift 1: 09:00 AM – 05:00 PM CET
• Shift 2: 02:00 PM – 10:00 PM CET
• Rotational weekly offs