Chat Support Specialist – Ukrainian language

Job Description

Are you passionate about helping people and solving problems through chat and email?

Join Silver Bell Group and support customers of one of the world’s leading e-commerce platforms. We are looking for Ukrainian-speaking Chat Support Specialists who want to grow in an international environment and be part of a dynamic and supportive team.

Responsibilities:

• Provide customer support in Ukrainian through chat and email
  
• Assist customers with inquiries, orders, and product-related questions
• Document and maintain accurate records of customer interactions and solutions
• Ensure a high level of customer satisfaction through professional and friendly communication

Requirements:

• Fluent Ukrainian (written and spoken)
• Intermediate English level
• Strong communication skills with a customer-focused mindset
• Previous experience in customer support or similar roles is a plus
• Ability to work in a fast-paced and team-oriented environment

What we offer:

• Competitive salary + performance-based bonuses
• Comprehensive onboarding and training to help you succeed in the role
• Opportunity to support one of the world’s leading online shopping platforms
• Modern offices in Belgrade, Novi Sad or Subotica
• Clear career path and opportunities for advancement within the company
• Referral bonus program - earn extra by recommending friends
• Team-building activities and supportive team culture