• Provide timely responses and resolve customer issues via live-chat, help-desk, phone, and email
  • Provide timely responses and resolve customer issues via Jira help-desk tickets in various categories: account, billing, web development, CRM, client area, PSPs integration, White Label platforms, Terminal configuration, risk management tools, marketing tools, VoIP, Cyber-security, suggestions and feedback, technical and general support
  • Provide support for all products: Multipurpose CRM, White Label solutions, VoIP solutions, Marketing tools, Brokerage tools, Risk management tools, Binary platform, Hosting solutions, API, Data feed & bridge solutions, Mobile applications & development, Liquidity solutions, Web development
  • Work with multiple tools to ensure that the issues facing the customer are resolved
  • Support other departments when required
  • Guide and support users to help them become more productive
  • Give support in the development of programs to train customers on how to properly use our products


  • 1 year customer service experience, experience in financial industry is a plus
  • Fluent English, with the ability to communicate clearly and concisely, both orally and in writing
  • Ability to work both independently and as part of a team
  • Ability to work in a fast-paced and changing environment
  • Broad interest/knowledge of web, mobile, IT, and financial industry
  • Ability to manage multiple projects simultaneously

We are offering:

  • Challenging and engaging tasks
  • Professional growth opportunities
  • Attractive salary
  • Work in young, positive and supportive team


Pozicije posla

Help Desk Specialist   5

  • IT
  • Fakultet
Status posla
  • Puno radno vreme