Front Desk Agent – Receptionist (m/f)

Role:

• Make guests feel comfortable, welcome and taken care of throughout their stay at the hotel
• Superb product knowledge at all times
• Cashiering, check in, check out, answering phone calls, managing reservations, complaint handling
• Upsell when appropriate
• Maintain excellent timely communication with every hotel department
• Other duties, as required

Profile and requirements:

• Welcoming personality
• Demonstrated enthusiasm and “can do” attitude
• Professional and friendly behaviour: able to work in a team, proactive, courteous, dynamic, able to multitask in a fast-paced environment...
• Fluent in English, written and spoken
• Previous experience in high end hospitality is an asset

What you get:

• An opportunity to position yourself as a reliable member of the whole Mona Hotel Management group and its hotels
• Creative team activities, supporting our values
• Career advancement possibilities

Only short–listed candidates will be contacted.