Consumer Support Representative

Position Purpose

• The Consumer Support Representative is responsible for fielding incoming ticket communications with customers who process payments through one of CCBill’s merchant websites.
• Consumer Support Representatives will communicate directly with customers, and be responsible for resolving their questions and problems.
  
• The ideal candidate should be tech-savvy and be able to demonstrate an ability to multi-task while resolving customer service issues.
  
• Shifts available are night shifts, without rotation, 5 days a week, forty hour week, from Monday to Sunday.
  

Key Job Responsibilities

• Responsible for resolving incoming phone call, email, and chat communication.
  
• Ensures all customer issues are addressed and resolved to completion.
  
• Responsible for researching and resolving credit card billing inquiries.
  
• Provide web browser assistance and troubleshooting for a wide variety of browser compatibility issues.
• Initiates customer escalations to internal teams and CCBill merchants to customer needs are met.
• Properly notating customer interactions and issues in the Admin to ensure proper follow up.

Skills Required

• Excellent English language skills, both verbal and written.
  
• High school degree or equivalent education.
  
• Ability to be self-motivated and exhibit a high degree of professionalism.
  
• Ability to quickly identify and troubleshoot customer issue appropriately.
• General knowledge of basic internet technologies.
• Intermediate proficiencies with current web browsers, Microsoft Word, and Excel.
• Ability to retain and reapply information learned during day to day interactions with supervisors and Management.
• Ability to effectively operate independently without the need of constant supervision.
• Demonstrated ability to handle high levels of stress and difficult customer interactions.

What we offer

• In addition we offer 600eur net salary package and great benefits that include:
• Private health insurance
• Sports activities
• Fruit, coffee, tea, water and soft drinks… all on the house
• Bright, colorful offices in New Belgrade
• The ability to work with the latest cutting edge technologies
• Paid introductory training
• All benefits paid pursuant to relevant Serbian laws

If you are interested in this position, please send a cover letter and CV in English.