Customer Care Agent (German)

The role: 

• Support in the area of complaint management after the trip
• Communication and negotiation of refund amounts with the service providers in our destinations
  
• Support in the area of quality (processing of construction site information, hotel changes, etc.)
  
• Find fare and schedule information for rebooking
  
• Book reservations for travel, flights, hotels and rental cars
  
• Support in cancellation of bookings or rebooking
  
• Check incoming payments / outstanding payments
  

The Candidate:

• Customer – oriented mindset
  
• Excellent communication and organizational skills
  
• Ability to quickly and effectively resolve problems
  
• Enjoy working in a team
  
• Service-oriented, resilient and flexible
  
• Good working knowledge of Excel and Microsoft Office applications
• Good written and spoken German / English

Only shortlisted candidates will be contacted.