TeleSales Representative - German language

Department: Sales

Location: 1. Rad od kuće

We are looking for a TeleSales Representative with knowledge of the German language and exceptional customer support and sales skills to provide satisfaction to both the company and customers. If you love working in a dynamic, multilingual environment and have the ability to quickly absorb and retain information as well as present ideas in a user language, then you are the one we are looking for!

Duties and responsibilities:

1. Contact with the seller

• Leads/contact database enrichment
• Leads contacting via calls, emails & videoconferences directly initiated to international companies / sellers for onboarding and start selling their products on eMAG Marketplace
• New seller account activation into eMAG platform
• Product listing for new seller accounts
• Sales and technical support during activation process
• Communication handled in seller’s native language
• Accurate registration of all interactions into CRM and eMAG platform, according to eMAG work instructions
• Fulfilment of pre-agreed targets / KPIs

2. Escalating cases

• Escalating urgent cases to Team Coordinator and/or Contact Center Manager
• Regular monitoring of the case status
• Providing feedback to the customer regarding his/her escalation

3. Other

• Provides timely and quality reporting to the Team Coordinator and/or Contact Center Manager on the activities and work processes
• Provides support for continuous improvement of the process
• Regular exchange of information with the team for the purpose of joint development
• Other business activities that may be assigned to him/ her by the Company, if necessary

We are looking for:

• Fluency in speaking and writing of German language and intermediate level of English language proficiency
• High school diploma, BSc/BA will be a plus
• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Ability to learn about products and services and describe/explain them to prospects
• Excellent communication and interpersonal skills
• Knowledge of Windows OS
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Exceptional customer service orientation and team spirit

We are offering:

• Career and skills development opportunities and training
• An international and diverse work atmosphere
• A competitive salary packages
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• Casual workplace environment
• 40-hour workweek (9 am-5 pm)