Implementation Coordinator UK

Department: Operations

Location: 4. Beograd

Duties and responsibilities:

• Day to day management and delivery of installation services across a number of clients
• Becoming the Single Point of Accountability for delivery and installation activities
• Ensuring that all deliverables are fulfilled on-time, within budget and meets the customer expectations
• Coordination & communication with customers, suppliers and internal colleagues
• Responding immediately to customer or supplier concerns or problems and taking ownership until a successful resolution is achieved
• Overall Project Management & Planning capability
• Coordinating and monitoring the performance of suppliers in maintaining the timeframe & quality of the materials & services delivered
• Ownership of all customer issues and needs that are voiced or observed and acting appropriately
• Responsibility for all NCR assets that will be used in the delivery of customer services (drawing & manuals, tools, software, vehicles, documentation, and intellectual property), or as assigned by management
• Responsibility for accurate and prompt reporting of calls and activity, as well as other reporting as required
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
• Building working relationships with customers and develop informal communication channels with customer account at the local level (branch, store or office)
• Representing NCR in a manner that reflects positively on the image and reputation of the company

We are looking for:

• High School Diploma - IV level of education (SSS) is mandatory
• University Degree is preferred
• Advanced knowledge of English language
• Experience in similar jobs, in project management preferably
• Computer skills (especially knowledge of Microsoft Outlook and Excel)
• Excellent communication and human relation skills
• Strong organizational skills
• Strong team-orientation as well as self-motivation

We are offering:

• Career and skills development opportunities and training
• An international and diverse work atmosphere
• A competitive salary and benefit package
• Casual workplace environment
• 40-hour work week