Field service coordinator – English language

Department: Services

Location: 4. Beograd

Are you proud of your excellent communication and organizational skills? Do you enjoy working in a multilingual and customer-oriented environment? If so, you would be a perfect fit for our Service Coordinator position! You will be responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory, as well for ensuring that predefined service levels are consistently achieved.

We are offering:

• Career and skills development opportunities and trainings
• An international and diverse work atmosphere
• A competitive salary packages
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• Casual workplace environment
• 40-hour work week

We are looking for:

• Fluency in speaking and writing of English language
• High school diploma
• Excellent communication skills
• Ability of proper business communication with colleagues
• High level efficiency, problem solving attitude, precision and attention to detail
• Good organizational skills
• Well-developed computer skills

Duties and responsibilities:

• Supporting the activities of the Customer Engineers assigned to this position within a geographic region or territory
• Planning, prioritizing, assigning and monitoring all open work orders for Customer Engineers and ensuring the prompt delivery of service
• Identifying and escalating to the Team Leader any situation that could cause a work order to exceed the specific contractual response or fix time
• Gathering problem information and recording data in desktop tools
• Working with other Service Coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall
• Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to Customer Engineers within the territory
• Scheduling customer installation activity