Customer Experience Representative - Spanish language

Department: CCC

Location: 4. Beograd

Warm, polite, outgoing? Good Spanish speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world class customer service!

Role summary:

The purpose of the job of the Customer experience representative for Spanish language is to understand the needs of our clients and provide quality support.

We are offering:

• Training and development you need to become a great addition to our team and bring new dimension to the quality of our service
• A knowledgeable, high achieving, experienced and fun team
• Casual and international workplace environment
• A competitive salary
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• 40-hour work week (weekends are off!)
• Remote working opportunities

We are looking for:

• Excellent knowledge of Spanish language, good speaking and writing skills
• Excellent communication and problem-solving skills
• Good organizational skills
• Ability of proper business communication with colleagues
• Tech savvy
• High school diploma or higher

Duties and responsibilities:

• Answering telephone calls of the customers with compulsory adherence to the scripts in the domain of the job
• Informing and advising customers, as well as answering to customer questions
• Fetching data from customers
• Regular monitoring of the client case status
• Providing feedback to the clients
• Monitoring of the SLA
• Providing timely and quality reporting to the Client Relation Manager on the activities and work processes
• Providing support for continuous improvement of the process

There is no need for previous experience, as long as you are ready to learn and have fun during that process!