Customer Experience Representative - Dutch language

Department: CCC

Location: 1. Rad od kuće

Warm, polite, outgoing? Dutch speaking and writing skills? Raise your hand if that is YOU! We are looking for people who are hungry to learn new things and want to support our clients, but most importantly, want to provide world class customer service!

Role summary:

The purpose of the job of the Customer experience representative for Dutch language is to understand the needs of our customers and provide quality support. Your main responsibilities include assisting our customers and making sure everything runs smoothly!

We are offering:

• Training and development you need to become a great addition to our team and bring new dimension to the quality of our service
• A knowledgeable, high achieving, experienced and fun team
• Casual and international workplace environment
• A competitive salary
• Trizma benefit package (a day off and a present for birthday, various discounts etc)
• 40 or 20-hour work week
• Remote working opportunities
• Chance for a permanemt contract

We are looking for:

• Knowledge of Dutch language, good speaking and writing skills
• Communication and problem-solving skills
• Good organizational skills
• Ability of proper business communication with colleagues

Duties and responsibilities:

• Answering telephone calls of the customers with compulsory adherence to the scripts in the domain of the job
• Informing and advising customers on service characteristics, as well as answering to customer questions
• Fetching data from customers
• Finding solutions and providing information to the customer so they can self-handle the case
• Providing feedback to the customer
• Provides support for continuous improvement of the process