Room service waiter

Reports to: Food & Beverage Supervisor

Job Tasks

• Prepare tables for meals, including the complete set up of linens, silverware and glassware.
  
• Greet guests in a professional manner and provide education about the food and beverage menus, how menu items are prepared, the ingredients used and the different cooking methods.
• Guest’s recognition.
• To say “thank you “or goodbye to our guests as they leave the bar and /or the restaurant and invite them to visit us again.
• Inform customers of daily specials.
• Check food and beverages for quality and presentation before serving to guest.
• Serve food and beverage to guests.
• Prepare and serve specialty dishes tableside as required.
• Provide wine recommendations to customers.
• Deliver wine to table with appropriate glasses and use proper corkage and pouring techniques.
• Receive guest payments and process transactions.
• Must be proficient in all POS system functions, including timing/firing orders and checks out.
• To ensure that every food and/or beverage that is prepared is properly accounted for on a check.
• Properly operate the telephone.
• To effectively use suggestive selling techniques.
• To inform the proper team members (chefs, managers, etc.…) of any needs that affect dining room performance and ultimately the guest.
• Clear and clean tables promptly according to proper sanitation standards.
• Complete side duties as required including, polishing silverware, restaurant set up, and filling condiments.

Main Responsibilities, Required Skills and Abilities

Customer Service: The Server Assistant ability to multitask is critical to excellent customer care. The Server Assistant r must anticipant a guest’s needs and respond quickly without projecting a mood that detracts from the guest’s dining experience.

Communication: The Server Assistant must clearly communicate in a professional manner with guests, coworkers and management. Nonverbal cues from a guest or server can alert the busser to a potential problem. The Server Assistant must also be able to understand instructions, read written company memorandums and communicate when he or she needs more direction.

Interpersonal Relationships: The Server Assistant must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.

Problem Solving: The Server Assistant must recognize a problem when it arises and be able to resolve it appropriately by using good judgement and initiative according to company policy and procedure.

Quality Control and Priority Assessment: Assess the value, and importance of products and customer needs to maintain a high standard of quality.

Performing General Physical Activities: Requires moderate strength including climbing, lifting, balancing, walking, and handling of materials.

Flexibility: The ability to work overtime when needed and assist the workload of others.