Position Summary: A Server informs sells, serves and delivers food and beverages. This position ensures the quality of the food and overall guest experience is excellent. A server is responsible for all billing and payment processing.

Reports to: Food & Beverage Supervisor


Job Tasks

  • All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
  • The service team is well managed, having delegated the appropriate tasks to the team members.
  • The sales are driven to the outlet’s full potential and that budget is adhered to.
  • A High quality of product and service is maintained in the outlet.
  • The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.
  • Responsible to Restaurant Supervisor/Assistant Restaurant Manager/Restaurant Manager.
  • Responsible for Waiter/Waitress & Host/Hostess.
  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
  • A courteous, professional and efficient service is provided at all times.
  • All duties and tasks are performed as per the tasks required at the outlet.
  • Be knowledgeable of all services and products offered by the hotel.
  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
  • Ensure that the place of work and surrounding area is kept clean and organized at all times.
  • Successfully perform opening and closing procedures established for the assigned outlet.
  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
  • Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
  • Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
  • Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
  • Undertake reasonable tasks and secondary duties as assigned by the Department Head.
  • Respond to any changes in the department as dictated by the hotel management.
  • Assist in carrying out scheduled inventories of products and operating equipment.
  • Perform any other assigned reasonable duties and responsibilities as assigned.
  • Projecting at all times a positive and motivated attitude and exercise self-control.
  • Have a complete understanding of the monthly profit and loss statement of the department.
  • Lead the service and act as a role model to the team.
  • Ensure a flawless service to the highest standards and as required by the department and the hotel.
  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
  • Ensure a great communication within the team and able to hold team meetings in the absence of the Restaurant Supervisor.
  • Attend the daily Food & Beverage Meeting in the absence of Restaurant Supervisor and Assistant Restaurant Manager.
  • Being able to control the service with a great sense of supervision and not being focused on one area only.
  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.


Main Responsibilities, Required Knowledge, Skills and Abilities


Customer Service: Servers must consistently be able to assess, anticipate and meet guests’ needs and respond quickly without losing focus or projecting a mood that detracts from guests’ dining experience. This requires practical knowledge of industry customer service standards.


Communication: Servers must clearly communicate in a professional manner with guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and communicate when he or she needs more direction.


Interpersonal Relationships: A server must adapt to different personalities of guests and coworkers without losing focus. Extreme familiarity or conflicts with coworkers often weaken a team-oriented work environment.


Sales Techniques and Customer Influence: Must understand products and services and understand customer needs clearly. Must gain experience and become current in state-of-the-art sales methods. Must meet sales goals.


Performing General Physical Activities: Servers must perform physical activities in a variety of environmental conditions that require moderate strength including climbing, lifting, balancing, walking, and handling of materials. Must be able to stand for long periods of time. Must be able to carry trays filled with multiple dishes and drinks.


Problem Solving and Conflict Management: Must recognize a problem when it arises and be able to resolve it appropriately by using good judgement, tact and initiative according to company policy and procedure.


Analytical Skills: Must use logic and reasoning to identify solutions and alternatives for a successful outcome. Must verify information by compiling, coding, and calculating data.


Technical Skills: Must know or quickly learn general accounting and mathematical skills. Must correctly operate various mechanical devices such as cash registers, mixers and hot beverage makers.


Language Skills: Must speak and write with excellent command of Serbian and English languages including proper spelling and grammar. Good knowledge of additional language will be an added asset.


Flexibility: Must work overtime when needed and assist the workload of others.


Gradovi
Kopaonik


Pozicije posla

Head Waiter   1

Kategorije
  • Turizam i ugostiteljstvo
  • Ostalo
Obrazovanje
  • Srednja škola