Event Manager

Come join the lively, spirited family of MAMA Shelter! Founded in 2008 by Serge Trigano and his sons Benjamin and Jérémie, MAMA is a place for people of all ages, countries, cultures and ethnic backgrounds to come, gather and connect. We are currently looking for people who possess drive, charisma and warmth to join our team. Be a part of the magic that is MAMA!

As the Event Manager and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone on the Mama Shelter premise is essential to you performing your position here at Mama Shelter satisfactory. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience and Family with an exciting, enjoyable place to work and your attitude is vital to Mama’s success.

Objectives:

• Organize and ensure smooth running and client satisfaction of each event
  
• Prospect, develop and maintain the best possible relationship with MICE agencies and corporation to ensure Mama is solicited on each enquiry
  
• Qualify and answer each group and event request according to strategy and brand standards
  
• Maximize the occupancy and the revenue generated in the group and events departments by applying the strategy set by management
  
• Promote the image of MAMA SHELTER and promote all MAMA properties.
  

General duties of the position:

• Provide the best services while respecting the customer’s requests and developing turnover
  
• Guarantee the application of the general terms and conditions of sale of the signed contract and resulting procedures
  
• Ensure a proper communication to all hotel departments involved according to the event format
  
• Ensure a correct invoicing for events by companies or individuals in accordance with instructions
  
• Make sure all event spaces are well maintained and kept clean at all time. Report any damage seen and coordinate with maintenance
  
• Conduct regular benchmark and make the necessary suggestions to the management in order for MAMA to remain leader in the industry
  
• Provide management and HQ with relevant reporting and suggest action plans if necessary
  
• Prepare and apply a yearly action plan to ensure maximized guest satisfaction and revenue
  
• Keep best possible relationship with Accor group and event market to make sure they think MAMA for all enquiries.
  

Activities and tasks related to the position:

• Ensure prompt response to client enquiries by phone and email, creation of offers and contarcts
  
• Quote rates according to the management instructions
  
• Be conversant with the services offered by MAMA SHELTER, inform the customer about them and encourage the customer to use them
  
• Once the contract is signed (head office), take responsibility for organizing the event: initial contact, collect information, draft job descriptions, produce menus, rooming list
  
• Follow up deposits, payments and debtors, draw up the final invoice
  
• Manage the customer file and keep it updated
  
• Share regularly the client database with headquarter for marketing activities
  
• Communicate information internally (job descriptions, group meeting, summary email)
  
• Complaint handling and requests for special services
  
• Produce qualitative reports with the customer after the event
  
• Monitor and optimize the occupation planning for the restaurant, meeting rooms, and bedrooms
  
• Coordinate the appropriate organization of the work and logistics
  
• Communication and coordination with marketing and PR agencies
  
• Researches and analyzes new products, pricing and services of competition
  
• Organize visits within MAMA SHELTER with customers
  
• Create and control invoicing for events
  
• Check customer creditworthiness
  
• Participation in department meetings
  
• Performs other duties as assigned to meet business needs.
  

Skills/Qualifications

• Minimum 3 years of experience in the hotel industry on the same or relevant position
  
• Business sense
  
• Sense of hospitality
  
• Listens and is available
  
• Good oral and written expression, excellent presentation
  
• People skills, outgoing demeanor
  
• Taste for negotiation
  
• Responsiveness, a self-starter
  
• Command of English
  
• Good computer skills and familiarity with new technologies
  
• Ability to anticipate needs and wants of guests while balancing business needs of the company.
  
• Good at organizing and prioritizing tasks.
  
• Works great in a team.
  

We need you to be passionate about your job, outgoing, to love working with people and appreciate your team the most!

Apply by email on jobs.belgrade@mamashelter.com with your resume.