Your area of responsibility:

  • Manage a portfolio of accounts to achieve long-term success and client retention
  • Develop & maintain positive relationships with clients
  • Act as main point of contact for all client account management matters
  • Resolve disputes and provide solutions to customers in a timely and professional manner
  • Prepare all needed resources for clients’ onboarding process, including working on marketing material that will be sent to clients
  • Prepare reports on account status
  • Meet targets and regular tasks with professionalism and motivation
  • Be able to upsell or cross-sell products and services from our portfolio to existing clients
  • Collaborate with sales team to identify new sales and growth opportunities
  • Actively monitor clients’ needs and offer help
  • Be available to clients via email, phone/Skype during their working hours

Your Profile:

  • Proven work experience as Account Manager, KAM (Key Account Manager) or other relevant role
  • University degree in Economics or Business administration
  • Experience in software sales is a huge plus
  • Proven ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
  • Fluent English – spoken and written (other languages are a plus)
  • Excellent communication, listening and presentation skills
  • Proficient user of MS Office package
  • High client-orientation skills, quality thinking
  • Eagerness to work, resilience and confident manner
  • Must be highly self-motivated and reliable

What you will find with us:

  • Work: very interesting work in a future-oriented industry
  • Competence: fast decision-making processes and the opportunity to make a personal contribution
  • Team: motivated and open-minded colleagues in a cooperative working environment
  • Cooperation: professional and unbureaucratic cooperation
  • Workplace: modern and beautiful working environment in a central location in Niš
  • Salary: performance-related pay and good development opportunities
  • Opportunity: steep learning curve and new challenges for personal development

Are you the right person to join our team?

Then please send us your complete application documents including:

  • Details of availability and earliest possible starting date and
  • Your salary expectations


Pozicije posla

Customer Relationship Manager   1

  • Ekonomija i menadžment
  • Fakultet