Operations Manager - Acquisition

As an Acquisition Manager in the Operations team, you will be responsible for building a supply structure, framing your city and engaging with potential couriers (glovers, as we like to call them). The Glovers are a key player in Glovo's marketplace and you will need to ensure the long-term sustainability of the fleet, as well as its daily performance.

You will:

• Be the owner of the entire lifecycle of the courier.
• Be accountable for acquisition, retention, engagement and NPS metrics
• Develop the top of the funnel, conversion, engagement and retention strategies.
• Lead the analysis and segmentation of our couriers.
• Work closely with the team to help them solve their issues
• Manage a team. You will hire, train and mentor them.
• Run experiments and A / B tests.
• Understand local needs, and put yourself in the skin of the Glover - understand who they are and why they are in the funnel.
• Understand, deep-dive, have control and improve supply status and quality to ensure we deliver operational excellence and great customer experience.
• Evaluate strategic opportunities, performing a wide range of quantitative and qualitative analyzes.
• Implementation, standardization and execute processes across all cities in the region.
• Contribute towards continuous improvement of global operations through out-of-the-box thinking.

Requirements:

• Degree in Engineering, Economics or similar preferred
• 2+ years' experience and demonstrated past achievements in a fast-paced Supply Chain or Operations / Corporate Finance / Consulting or related experience
• Experience in on-demand delivery is a plus
• Analytical skills are a must
• Knowledge of SQL preferred
• Results oriented, autonomous and efficient
• Leadership - you can motivate your teammates. You're great at making tough decisions in the sea of ​​ambiguity and keeping everyone on track

Our core values ​​are very important to us:

• Gas: We think big and take calculated risks to go for all business opportunities, but no matter how challenging they are! We work hard as a team and execute fast.
• Everyone Wins: We are here for the long run. Glovers, Partners, and Users are in the very center of everything we do. If they win, Glovo wins. So for every decision, we make sure we are positively impacting them.
• Good vibes: Our teams are built of people that radiate positive energy and managers that are honest and fair. No assholes allowed! We stay optimistic about the matter, infecting each other with positivity, joy, and the desire to spend time together.
• Stay Humble: Always act humble: Everybody must roll their sleeves and get their hands dirty to make our big plans a reality. We are tiny! We are aware of how great the opportunity is and how much we've got left to do.
• Glownership: Act as one company - one team: Care first about Glovo, not your role or your department. Own your stuff, no question, but go beyond your role; help before you are asked. Everything you need to make things happen, you get it. Glow it!

If you believe you match these values, we look forward to meeting you!

Benefits:

• A seat on the rocket ship, an opportunity to work closely with all the departments at Glovo
• Scale with a fast growing startup, with tons of opportunity for growth
• Work in an international, dynamic and passionate environment, and play a role in transforming how we access our cities
• Competitive salary based on experience and equity plan
• Free Glovo credits