Punjabi speaking Virtual Monitoring Agent

Responsibilities

• Control cameras microphone speakers, door, printers and other documents installed across North America
• Verbally communicate with people you see on your computer screen using two-way communication tools
  
• Communicate with customers and related parties via phone and email
  
• Perform administrative task as per customer request
  
• Manage customers staff actions and report events to their management
  
• Collect |big| data and compile reports pertaining to operations
  
• Ensure the smooth running of day to day operations in large facilities
  
• Produce reports and other communications as needed
  
• Perform other ad hoc duties as requested
  

Requirements

• High school degree, a university degree is an asset
  
• Punjabi speaking and writing proficiency
  
• English speaking and writing proficiency
  
• Excellent understanding of customer service
  
• Extensive experience with Microsoft Office Suite products, including advanced Microsoft Word and Excel skills
  
• Excellent interpersonal oral and written communication skills
  
• CCTV and/or security background is an asset
  
• Computer and IT background is an asset
  
• Ability to work morning/day and night shift
  
• A positive disposition
  
• Capability to work from an office in Belgrade - not a remote position
  

Employee Compensation Package & Perks

• We offer the opportunity to be part of a team of ambitious, talented people with diverse backgrounds and style
  
• We are all striving to continuously learn and improve
  
• Opportunity to be creative and innovative, we love new ideas
  
• The company organized events (football, carting, parties, company hangouts, etc.)
  
• Bi-annual performance reviews and quarterly bonuses
  
• Bonuses for employees with children
  
• Dynamic and modern office space including a spacious lounge where employees can relax and enjoy
  
• Video games, pool, darts and foosball