Support Specialist

As a Support Specialist in our Banking - Support - 1st line team you will be involved in:

• Customer Support: Answer and resolve simple customer issues reported through phone or mail, provide appropriate level of customer support by guiding clients to define problems precisely following prescribed procedures regarding request
• Customer request analysis for Card management system
• Record and update additional descriptions and problem solutions for later usage through knowledge base in order to contribute to the team knowledge and service improvement
• Testing: Simulate problems reported by clients, test solutions before they are sent to clients and create User acceptance test to ensure quality control of the application modules and request fulfillment
• Trainings: Prepares and conducts trainings for users regarding usage of banking solutions in order to fulfill specified requirements.

About you

• You have 1 to 5 years of relevant experience within a bank in area of Card Management system
• You have knowledge of regulations in banking especially in Card (credit and debit) management system
• Your knowledge of SQL will be considered as advantage
• Your experience with PUB will be considered as advantage
• Your level of English is Intermediate
• You have obtained University degree in the Economy
• You have a strong drive to achieve the best results against internal and external standards of excellence
• You have strong analytical skills and ability to solve complex problems
• You are a good team-player, and you are open to acquiring new skills and competencies, as well as improving existing

What we offer

• Full-time indefinite employment
• Opportinity to work with an excellent team of people
• A mentor and manager to help you develop technical skillset in a dynamic environment, with additional trainings to help you advance on this journey
• Other benefits (private health insurance for you and your immediate family, bonus scheme, free gym, casual dress code, etc.)

When you join us, we want to make sure you feel valued – and that you are rewarded for your great work!

*Please note that your application will be stored in our recruiting base for 1 year. It will only be used for the purpose of recruitment and selection and will not be available to third parties . Please do not submit additional documents. Only shortlisted candidates will be contacted.