Nestlé is the world’s largest Food and Beverage Company present in all countries worldwide. In
2010 we have been recognized as one of the most attractive employers in the world being among
the top 20 companies.
Nestlé Adriatic, founded in 2003, employs over 900 employees and covers Serbia, Croatia, Bosnia
& Herzegovina, Montenegro, Macedonia, Kosovo and Slovenia (with headquarters in Zagreb).
Nestlé is always focused on long-term business results, short-term profi t is never a priority. According
to this, we always search for people focused on long-term company’s objectives and interests, who
will develop and grow together with the company.
We are looking for a candidate to join our team in the position of:
Customer Service Export Specialist
(m/f)
Main responsibilities:
Ensuring effective communication and collaboration with the customers in Export
Receiving sales orders from Export customers, process it within the agreed time frames and follow-up on any issues that arise during the process
Coordinating process from order to delivery with all other departments involved;
Effective communication with the customer regarding any changes to the order, the requested and planned delivery date/time and delivery issues;
Responsible for receiving, follow-up, resolving and executing the resolutions of claims;
Optimizing orders where logistical effi ciency is required (full trucks, full pallets).
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