Primary function of this position is to meet Customer needs and align them with company’s organization and policies. Senior service design consultant will provide:
Technical review and approval of new opportunities,
Technical design of networks between company and customers
Security expertise, technical risk analysis,
Support for: Sales and Account teams, Solution Architects and other Global groups, including Marketing and ITS, who need to understand the technical customer requirements, both in short and long term.
Solution excellence – design of large WCS opportunities and non-standard components, support and assists S&A teams, collect and manage feedback for continuous process improvement, monitor and support complex WCS transitions and implementations, ensure that technical requirements, risks, supporting components are fully identified.
SOW accuracy and integrity – validate Technical/Operational service delivery components of SOW, provide Input on SOW template development.
Management support – review and approve technical solution requirements , provide recommendation for infrastructure/technology investments, minimize costs by insuring adequate level of standardization, understand customer requirements and deliverable solutions so they remain profitable
3+ years related operational experience.
Ability to work under tight timelines in a demanding environment.
Evaluates risk independently and propose contingency plans.
Good business acumen and ability to negotiate up-sell and margin improvement.
Excellent verbal and written communication skills.
Strong presentation skills.
Takes a leadership role in challenging standard approaches.
Provide Business Impact Analysis at an enterprise level.
Trizma is offering:
Long term employment opportunity for best performing candidates
Performing services for a multinational company
Dynamic and responsible position
Chance for a professional and personal development
If you are confident that you are the right candidate for this challenging position, please send your CV in English.