Silver Bell Group

Silver Bell Group is providing professional BPO services to clients and investors worldwide. At this point in our outsourcing engagement, our portfolio is primarily focused on the finance, human resources, IT, sales and customer support sector. So far, we have built strong, healthy professional relationships with our existing international partners and have unlocked plenty business opportunities for our upcoming outsourcing ventures. 

We are looking for a proactive individuals to fulfill the position of


Help Desk Specialist

Silver Bell Group is providing professional BPO services to clients worldwide. Their peace of mind is our business! We bring outsourcing to a whole new level by creating a special team exclusively dedicated to each of our clients. This enables them not to bother with all the business procedures and protocols of managing the workforce and allows them to focus on their core business. With our help entrepreneurs save not only time but also on average 62% of all costs in comparison to having in-house teams. We constantly search, train, and manage the best talents, to match them with reputable entrepreneurs who shape the future of business. We believe the best talents from South and East Europe, when put in a strong positive environment with top-notch management, can help innovative start-ups worldwide achieve greatness beyond measure! We prove that every day since 2014!

Oglas istekao: 08.05.2018


Responsibilities:

  • Provide timely responses and resolve customer issues via live-chat, help-desk, phone, and email
  • Provide timely responses and resolve customer issues via Jira help-desk tickets in various categories: account, billing, web development, CRM, client area, PSPs integration, White Label platforms, Terminal configuration, risk management tools, marketing tools, VoIP, Cyber-security, suggestions and feedback, technical and general support
  • Provide support for all products: Multipurpose CRM, White Label solutions, VoIP solutions, Marketing tools, Brokerage tools, Risk management tools, Binary platform, Hosting solutions, API, Data feed & bridge solutions, Mobile applications & development, Liquidity solutions, Web development
  • Work with multiple tools to ensure that the issues facing the customer are resolved
  • Support other departments when required
  • Guide and support users to help them become more productive
  • Give support in the development of programs to train customers on how to properly use our products


Requirements:

  • 1 year customer service experience, experience in financial industry is a plus
  • Fluent English, with the ability to communicate clearly and concisely, both orally and in writing
  • Ability to work both independently and as part of a team
  • Ability to work in a fast-paced and changing environment
  • Broad interest/knowledge of web, mobile, IT, and financial industry
  • Ability to manage multiple projects simultaneously


We are offering:

  • Challenging and engaging tasks
  • Professional growth opportunities
  • Attractive salary
  • Work in young, positive and supportive team
Gradovi
Beograd
Pozicije posla

Help Desk Specialist   5

Kategorije
  • IT
Obrazovanje
  • Fakultet
Status posla
  • Puno radno vreme