Account Development Specialist – English and/or German

LOCATION: Belgrade

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

The Account Development Specialist is responsible for ensuring the renewal of existing service contracts for small/medium-sized customers, after the initial annuity contract sale or as an upselling activity. This role also handles any resulting queries that the customers may have about their existing service offerings and contracts.

This is an exciting role selling some of NCR’s key service offerings. If you are motivated by selling high quality products in a dynamic environment and looking to make a name for yourself, this position is your opportunity. Imagine building a relationship with an existing customer and then grow the account based on the additional value we can create by solving their needs with meaningful, world class service offerings.

• Responsible for annuity maintenance services orders for the designated customers as well as for creation and submission of annuity service orders for new services contracts, services contract additions and services contract renewals
  
• Provides the highest level of customer service to small accounts; Accountable for the relationship management of assigned customer base and ensures that all customer requirements are identified and met
  
• Serves as interface or liaison between the customer and other NCR sales support teams with regards to issues for current customers
  
• Responsible for cross-selling solution offerings to current customers and work to maximize revenue and profitability
  
• Schedules and conducts regular calls with customers to review pricing and procedures, discuss customer-specific issues, review performance and value, position new solutions
  
• Promotes customer confidence in NCR, which will lead to long term business relationships
  
• Identifies, documents and informs appropriate parties of any account-specific requirements (i.e., billing/invoicing, shipping, etc.); Obtains customer or industry information that assists in responding to customer's needs and requirements
  
• Targets existing customers and services local clients within an assigned territory as well as partners with other business units to expand cross-sell opportunities
  
• Responds constructively to minimize difficult or negative issues and partners with internal support groups to ensure total customer care
  
• Provides advice on rectifying past customer-specific practices that are inefficient and replaces them with best practices for service order management
  
• Identifies NCR's major competitors in the account and assesses the competitor's products and services to compare their strengths and weaknesses relative to NCR's
  

BASIC QUALIFICATIONS:

• High School Degree minimum; University Degree preferable
  
• 1-3 years of related experience
  
• Native or near native proficiency in English and/or German
  
• Advanced Excel skills (v-lookup, filtering, etc.)
  
• Excellent verbal and written communication skills
  
• Ability to work in a fast-paced environment and to multitask
  
• Expert timing skills and flexibility to work with a diverse team
  
• Strong relationship management skills and negotiation skills
  
• Responsible, dedicated and reliable personality
  
• High degree of self-motivation and ambition
  

How to apply

In order to process applications candidates are required to apply online via our NCR Careers website and complete the Assessment.

Deadline for applications: 05.01.2017.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.