Application Management Engineer (functional specialist)

(with SQL, PowerShell, OOP, Application operations and Systems integration fundamentals)

Location: Belgrade

The position will be part of a global outsourcing team, already delivering Infrastructure and Application support services to our Client, a highly recognized Oil & Gas company based in Scandinavia. The successful candidate will be able, in a very dynamic and innovative environment, to gain a structured and documented view and understanding of key Client business processes (logistics, maintenance, rental, finance) and reverse engineer, from both the existing environment and how people operate today, how such processes are reflected in current supported systems and/or that should be reflected in new systems/systems functionality that the team will also engineer for the customer in the future.

The candidate will acquire all required information through an intensive induction on the full range of Client applications (Engineering, Oil and Gas specific, ERPs, Document management, collaboration systems etc.) – the learning path will be supported by all of EuroDesk’s internal and Client own organizations. The AMS Functional Engineering will provide daily support to the user community as the environment moves from the AS-IS scenario, through a complex and exciting transformation journey of the Client, into a rationalized, cutting-edge application landscape within the next 24 months.

The AMS engineer will operate in a team focused on both functional and technical aspects of application management, taking over a number of functional support duties (with technical understanding), today addressed by several external suppliers and consolidate such distributed know-how into a growing, highly visible team based in Belgrade and constantly interacting with the Client’s global organization. Daily activities will include functional support (how-to), application operations (restarting jobs, manipulating SQL strings to bypass error conditions, etc.), learning courses and self-training, contribution to drafting, under expert supervision, proposals for landscape changes (from new application architecture to changes/upgrades to the Systems integration model currently in place).

Basic requirements:

• Analytical skills
  
• Ability to analyze and troubleshoot various (including complex) IT situations and scenarios, identifying and evaluating dependencies, possible solutions and impact (extreme must)
  
• Ability to quickly consume/obtain information/knowledge through various sources – documentation, users, colleagues, internet (must)
  
• Exposure to a wide range of various software applications (engineering – strong plus) and ability to learn new application functionality (must)
  
• Exposure to IT processes, terminology and methodologies (e.g. ITIL, Change management) (plus)
  
• Technical skills
  
• Object Oriented Programming fundamentals exposure
  
• System integration fundamentals
  
• Database fundamentals
  
• Windows environment fundamentals
  
• Soft skills
  
• Resourcefulness, proactiveness, collaboration (extreme must)
  
• Structured way of thinking and working (must)
  
• Writing skills in English language– preparing user guides, instructions, procedures (must)
  

Specific Technical knowledge and/or skills required:

• SQL queries composition/analysis/modifications
  
• PowerShell scripting
  
• Windows Server configuration and management
  
• .NET and/or Java or any major Object Oriented language strongly preferred
  
• System integration techniques
  
• Web Services/REST/JSON knowledge
  
• Documentation skills
  
• Best practices awareness (IT and/or non-IT processes)

Languages: Fluent business level English language is a MUST.

Experience 3+ year in similar roles or environments

Certifications: Programming languages and Computer Science formal education a plus

Deadline for applications: 02.11.2018.