Department: Customer Success

This job requires working in fixed shifts


Support consultant is part of Customer Success team; report hierarchically to a local manager, and further, line managers. They work closely with other eFront people, mainly: Implementation Consultants, DBAs, Account Managers and Developers.

Handling the relationship is an essential part of the role; it implies developing advanced knowledge of the business of our clients (especially Private Equity).

Being in a client facing role, the impact of their work on eFront’s image and business position is key.

Your main responsibilities will be:

  • Provide qualitative analysis of client’s needs and evaluate the feasibility of their requirements
  • Keep regular contacts with customers and fully understand their needs and business background
  • Regularly track on backlog tickets
  • Develop advanced skills and knowledge in business, functional and technical areas
  • Perform user training and support solution demonstrations and presentations

Required skills and experience:

  • Graduated from the Faculty of Economics (Department of International Economy and Foreign Trade, Finance, Banking and Insurance, Accounting, Auditing and Financial Management; Statistic, Informatics and Quantitative Economics, Economic Analysis and Policy)
  • Full professional proficiency in written/spoken English
  • Excellent skills in business email communication
  • Excellent computer skills and easy adoption of new Software and technologies
  • Great skills of communication and presentation, ability to adapt to all styles of people
  • Strong analytical and reasoning skills, self-starter, flexible, dynamic and enthusiastic
  • Independence in work and decision-making, team-worker
  • Good time management and an ability to multi-task/balance parallel work streams
  • Client facing and presentation skills
  • Previous experience implementing financial software solution
  • This position requires working in shifts

eFront stands out as a real career booster:

  • We are at the crossroads between software and the thriving businesses of Private Equity and Real Estate
  • We foster international and cross-functional mobility across our broad office network
  • Our culture encourages risk-taking and innovation
  • While we are a financially robust and established company, we are still as agile and boiling as a start-up and offer plenty of opportunities to gain responsibilities rapidly

This is a rare opportunity for an ambitious and rising professional to join a rapidly growing and successful company. Visit our website

Deadline for applications: 01.05.2018.


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  • Finansije
  • Bankarstvo
  • Fakultet