Application Support Engineer

Duties and Responsibilities

• Provide support to clients, respond to, investigate and resolve client queries
• Carry out requests and requirements from clients
• Deploy updates and perform maintenance of software applications
• Incident and problem management
• Monitor all environments and resolve or escalate any issues highlighted by monitoring system alerts or reported by clients
• Follow an escalation chain and ensure that requests and queries are resolved in a timely manner
• Respond to trade and price investigations

Requirements

• Over 2 years of professional experience in Technical Support
• Good understanding of Windows Server OS and LAN and WAN networks
• Skilled with log analysis and application troubleshooting tools
• Experience with basic SQL queries and Linux commands
• Knowledge of ITIL, JIRA and Confluence is a plus
• Understanding of the Forex industry is preferred
• Advanced knowledge of English language

Employment Conditions

• Competitive salary
• Creative and fun working environment
• Modern office space in Belgrade
• International exposure
• Initial 2 week training in Cyprus
• Working time: 10 PM – 6 AM

You van apply via e-mail:

ana.vukotic@easyconsultrs.com