Oglas namenjen i osobama sa invaliditetom
Oglas namenjen i osobama čije je školovanje u toku
Oglas namenjen i osobama čije je školovanje u toku
Required qualifications:
- University degree
- Fluent in English
- Minimum 2 years of experience in contact center operations with at least 1 year in a supervisory or managerial role
- High computer literacy
Main responsibilities:
- Lead, coach, develop, and manage the performance of a team
- Conduct monthly performance management reviews (one to one’s) ensuring that objectives and development plans are clearly set out and provide regular feedback to team members and management
- Monitor team compliance to set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, etc.) in order to ensure customer confidence, satisfaction and loyalty
- Conduct regular team briefings to ensure team members are kept up to date on products, services, policies and procedures
- Take initiative to continuously enhance self and team’s technical skills
- Ensure that all customer complaints or queries are objectively investigated and are responded to in a timely manner
- Adhere to company regulatory requirements such as data protection, data privacy etc.
- Perform other lawful tasks delegated by the management
Candidate’s profile:
- Effective leadership skills
- Drive for results
- Team oriented approach
- Problem solving skills
Deadline for applications: 31.10.2017.
Gradovi
Beograd
Pozicije posla
Team Leader in Call Center (English Language) 1
Kategorije
- Lingvistika, književnost i prevodilačke usluge
- Prodaja i trgovina
- Marketing i PR
Obrazovanje
- Fakultet
Status posla
- /
Smene
Plata
- / 0 - 0 RSD
Vrline
Osnovna znanja i veštine
Specijalna znanja i veštine
Posebni zahtevi
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